Privacy Policy
This notice explains how FerryEU handles personal data when you use ferryeu.com, contact us or follow links to booking and other travel services.
FerryEU aims to collect only the information needed to operate and improve the website, respond to enquiries and keep the service secure. This notice is intended to provide the standard transparency information required under applicable UK and EU data-protection law.
1. Who is responsible for your data?
For personal data handled directly through ferryeu.com, the data controller is FerryEU. Privacy enquiries and requests can be sent to info@ferryeu.com.
2. Laws this policy is designed to address
Where applicable, FerryEU processes personal data in accordance with the UK GDPR, the Data Protection Act 2018 as amended (including amendments made by the Data (Use and Access) Act 2025), the EU General Data Protection Regulation (Regulation (EU) 2016/679), and applicable rules governing cookies and similar technologies.
3. Information we may collect
- Contact information: name, email address, the topic you select and the content of a message sent through the FerryEU contact form.
- Technical and security information: IP address, browser/device information, timestamps, requested pages, referral information and server/security logs generated when you use the website.
- Cookie and measurement information: information generated by cookies, tags or similar technologies where these are used and permitted.
- Information you choose to provide: any other information you voluntarily include in an enquiry. Please do not send payment-card details, passport numbers, health information or other sensitive data through the general contact form.
4. Why we use personal data and our lawful bases
| Purpose | Typical lawful basis |
|---|---|
| Responding to contact-form enquiries, feedback and requests | Legitimate interests in operating and supporting FerryEU; and, where relevant, steps taken at your request before entering into a contract. |
| Protecting the website, preventing abuse and investigating security issues | Legitimate interests in maintaining the security, integrity and availability of FerryEU. |
| Complying with legal or regulatory requirements | Compliance with a legal obligation where one applies. |
| Non-essential analytics, advertising or similar storage/access technologies | Consent where consent is required by applicable law. |
5. Cookies, Google Tag Manager and similar technologies
FerryEU may use necessary cookies or similar technologies for basic site operation, security and preferences. The site also uses Google Tag Manager to manage website tags. Tags deployed through a tag manager may process technical or measurement information depending on the configuration in use.
Where applicable law requires consent for non-essential cookies, analytics or similar storage/access technologies, they should not be used until the required consent has been obtained. Some limited storage/access technologies may be permitted without consent where the law provides an exemption.
6. Booking and accommodation services
FerryEU contains links that take users to ferry-ticket, accommodation or other travel services. Unless a FerryEU page expressly states otherwise, personal information, payment information and booking details entered after you follow a link to another service are collected and controlled by that service under its own privacy notice and terms. FerryEU does not ask you to send payment-card details through its general contact form.
7. Who we may share information with
We may use service providers that support website hosting, security, email delivery, technical maintenance, analytics or tag management. They may process limited personal data on our behalf or as independent controllers depending on the service. We may also disclose information where required by law, to protect legal rights, or to investigate fraud, abuse or security incidents. FerryEU does not sell personal data.
8. International transfers
Some website or service providers may process data in countries outside the UK or European Economic Area. Where data-protection law requires safeguards for an international transfer, appropriate legal transfer mechanisms or other permitted safeguards should be used.
9. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. Contact enquiries are retained only while needed to respond, manage follow-up, maintain appropriate business records or deal with a legal or security issue. Technical logs are retained according to operational and security needs and the retention settings of relevant service providers. Data may be kept longer where required by law or needed for legal claims.
10. Your data-protection rights
Depending on your location, the type of processing and the lawful basis used, you may have rights to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, and to object to certain processing. Where processing relies on consent, you can withdraw that consent at any time without affecting processing that was lawful before withdrawal.
To exercise a privacy right, email info@ferryeu.com. We may need to verify your identity before responding.
11. Complaints
If you are in the United Kingdom, you have the right to raise a data-protection complaint with the Information Commissioner's Office (ICO). If EU data-protection law applies to you, you may also have the right to complain to the competent supervisory authority in the EU Member State where you live, work or believe an infringement occurred. We encourage you to contact FerryEU first so we can try to resolve the concern.
12. Children
FerryEU is a general travel-information website and is not designed to collect personal information from children. If you believe a child has provided personal data through the contact form without appropriate authority, please contact us so we can review and, where appropriate, delete it.
13. Security
We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
14. Changes to this policy
We may update this policy as FerryEU changes, service providers change or legal requirements are updated. The latest version will be published on this page with a revised date.